Customer contact promise

About Us

The John Lewis Partnership includes John Lewis, Waitrose and John Lewis Financial Services. We’d love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS and phone, but only if you would like us to. Don’t forget to visit us online, in-store and via social media for other special offers.

Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.

This is our simple customer contact promise

  • We’ll never pass your personal details to anyone outside the John Lewis Partnership for them to use for their own marketing purposes.
  •  We’ll only ever use your details to help you make the most of what we have to offer. That means things like:

    • Tips and guidance to help you get the best out of your products
    • News to help you make informed choices in the things you buy
    • Details of new products and services
    • Special offers
    • Or simply, to get your feedback

We will make sure our contact with you is relevant based on the information you give us.

You can opt out at any time. All you need to do is call us on 020 7592 6677. But remember, if you do ‘opt out’ of receiving this information you could miss out on offers and news.